Frequently Asked Questions
How long does it take for delivery?
Typically between 30 minutes up to one hour for dinner deliveries.
Avoid delays by scheduling your delivery in advance. You can schedule deliveries days, weeks, or even months in advance by selecting a date from the calendar on the home page. This is great for special occasions or surprise dinners.
**Please ensure the telephone number used when placing the order is accessible.
What are my payment options?
We accept Tiki Delivery Gift Cards, Visa, Master Card, American Express, and Discover credit cards.
Can I order from multiple restaurants?
You may place two separate orders from two restaurants. The order minimum and delivery fee will apply per order. You can leave us a comment after placing your first order letting us know that it's part of a multiple order; this has proven beneficial when coordinating your delivery.Your separate orders may be delivered by separate drivers. We recommend either splitting the gratuity or treating each order as though it will be handled by multiple drivers.
I have a problem with my order, what should I do?
We will confirm with the restaurant regarding the mistake. Once we verify with the restaurant that the problem was on their end, we will either coordinate with your self-employed delivery professional to re-deliver the missing/incorrect item, or refund you the amount. If your delivery professional has to re-deliver, you must give the driver the incorrect item. If the incorrect item is not provided or was correct after inspection, you will be charged for both items.
We do not issue refunds for orders. Should you have an issue with your food, we will be happy to speak with the restaurant to assist in a refund. We are contractually obligated to not refund any orders without consent from the restaurant.
How much is delivery?
We charge a base delivery fee of $3.99 on all orders. Orders exceeding (5) five miles will be subject to a $5 automatic gratuity if a tip was not added to the order. Due to COVID-19 our delivery partners do not accept cash tips as all order are No-Contact.